elpirato76 Ven 25 Fév - 22:04
Au sujet de la pointe cassée de mon Emerson j'ai contacté le SAV de Emerson et ça n'est pas pris en charge par la garanti constructeur… Par contre il me propose de retravaillé la pointe (affûtage+nettoyage+ rectification de la pointe) pour la somme de 5 USD... Je vous mets ci-joint le mail qui m'ont envoyé.
"Dear Sir,
Thank you for contacting Emerson Knives, Inc. Customer Service. This is not covered under warrantee but a simple sharpening would fix the tip.
If you would like to send your knife in for re-sharpening, the cost is $5 per knife plus return shipping. Our repair department will also completely disassemble the knife, inspect all parts and reassemble it. You can send your knife in to the address listed below. Include Credit card info to cover the charge, a note detailing what you would like to have done to the knife, return address and a daytime telephone number. We recommend sending credit card info for faster service. Sharpening service generally takes about 1 to 2 weeks.
Thank You.
Emerson Knives Customer Service"